Shipping options and costs

You can choose from the following shipping options:

Standard delivery

Costs

€ 3,90 - Free shipping on orders over € 50

Transit Time*

2-4 business days

Delivery

DHL / Deutsche Post

Delivery on working days from Monday to Friday.
There will be up to 2 delivery attempts. Should this also be unsuccessful, your parcel will be deposited at the nearest post office. Where it is ready for pick up for about 7 days.

FedEx

Delivery on working days from Monday to Friday.
If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

Delivery to a pickup location

You can also have your order delivered to a DHL Packstation (except bulky goods like snowboards).

In the second step of the checkout process, fill in your billing address and select “Different delivery address”.
If your address is automatically preselected, click on “change” and “add new address”. You can save the new address for future orders.
Check the "DHL Packstation" box and fill in the remaining fields. You can find the number of your closest DHL Packstation here: DHL-Packstation-Finder

Returns

Find out more details under returns.

Click & Collect

You can collect your order in one of our shops free of charge. Simply select “Collect in store” as delivery option in the last step of the checkout process and pick your shop location. We will send you an email as soon as your goods are ready for pick up. You can easily try on the goods and return them if necessary.

An overview of our shops can be found at Blue Tomato Shops.

Click & collect is NOT available for:

payments via Klarna
surfboards and SUP boards

Express delivery

COSTS

€ 12,90

TRANSIT TIME*

1-2 business days

DELIVERY

Delivery on working days from Monday to Friday.
You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

RETURNS

Find out more details under returns.

Our shops ship some of our orders. In case your products were faster available in one of our shops than from our warehouse, the shop will send them with standard shipping. We apologise for this inconvenience.

Surfboards, Stand Up Paddle Boards & Bulky Items

SURF- & SUP-BOARDS & BULKY ITEMS
We deliver surfboards, SUP boards and bulky items (e.g. Surfboard Bags, Hardcase travel bags, etc.) via FedEx Freight.

COSTS
Delivery to your desired address: € 39

TRANSIT TIME*
1-4 working days

DELIVERY

Delivery takes place on working days from Monday to Friday.
To ensure smooth delivery, please enter your telephone number next to the address in the order process. A time slot for the delivery will be arranged with you by the parcel service via telephone. If the first delivery attempt is not successful, a pick-up at the responsible parcel terminal or a second fee-based delivery date can be arranged.

EXCEPTION OF RETURN
If your order was shipped with FedEx Freight, you will have to cover the costs of the return shipment.

Order Tracking

You can see the processing status of your order in your customer account or under order tracking.

Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:

Please contact our customer service if you have any other questions.