Returns

Of course, you can also return your online purchases by sending them back to us.

This is how it works:

1. Register the items you want to return on our website and pack them in their original packaging. Place them in a suitable box or sturdy envelope, ensuring all price labels are included.


2. Print the return label and stick it clearly visible on the box. If you don't have a printer, you can scan the QR code at most drop-off points to have the label printed for you.


3. Choose either:
   
   
   
   • Drop-off: Take your parcel to the nearest drop-off point.
   
   
   • Pick-up: Schedule a FedEx courier to pick up your package on a selected date and time. The courier will contact you to collect the package.

1. Register the return and pack the items in the original packaging. Then put them in a box or a sturdy envelope. Please ensure that all price labels are included.


2. Frank the parcel sufficiently and send it to the following address:
   
   Blue Tomato
   Distribution Center
   Köglerweg 50 - Halle 1
   8042 Graz
   Austria
   


3. You are free to choose which parcel service you want to use for the return shipping. We recommend comparing prices.

 

Note:

• If you received your order in several packages, you can return them together. 
• Please note down the number below the barcode on the return label. With this number you can track the status of your return shipping online to make sure it successfully arrives back with us.
• Please keep the receipt that you receive when you post the parcel. We will need it to trace your return if the parcel gets lost.
• We don’t assume liability until the package reaches our warehouse. We will send you an email as soon as we have received your return.
• If your order was shipped with FedEx Freight, you will have to cover the costs of the return shipment.

You can return or exchange products in all Blue Tomato shops within the return period, regardless of whether you have bought them online or in-shop*

Our shop staff will be happy to help you find the perfect (replacement) product.

You’re not sure, where you can find the next Blue Tomato shop? Have a look at ourBlue Tomato Shops list.

*Please note:

• For returns in the shop, we can issue you a credit note or transfer the amount back to the payment method you originally used.
• Please note that a refund for returned products purchased in the shop is only possible if the product was purchased in the same country and in the same currency.
• Please note that cash refunds in our shops are not possible.
• For a quick and easy return, it helps if you have a customer account with us, as all your purchases are stored here. Otherwise, please bring the original invoice with you.
• Online orders sent to Switzerland can only be returned to Swiss shops.

You have ordered with Klarna and would like to return something?

Proceed as follows:

1. Return to one of our shops or pack the part of your order that you want to return and follow all further instructions as described under "Return".
2. Now you also need to inform Klarna so that your open payment is adjusted. To do this, open the Klarna app, select the relevant order and click on "Register return".
3. Your return is now registered. Klarna will pause your invoice while you send the product back to us. As soon as we receive it, we will update your Klarna invoice.

If you change your mind, you can cancel your order within the cancellation period, which starts once you receive your products. You don’t have to give a reason or follow a binding form. You can either cancel verbally or in writing (e.g. per email) or you can use our cancellation form.

COMPLAINTS AND MANUFACTURER'S WARRANTY

If you want to return a product because of any defects, please contact our Customer Service.

RETURNS OF GIFT VOUCHERS

Gift vouchers (i.e. value vouchers) cannot be returned or exchanged. The value of the return will be credited to your customer account.

RETURNS WITH PROMOTIONAL DISCOUNTS/CODES & VOUCHERS

Vouchers and codes issued during a promotion are still valid if part of or an entire order is returned, as long as the conditions of the promotion are still current.

Please note: if you return a product that you bought within a sales campaign, the promotion expires and with it your claim to the free item or reduced price. 

RETURNS OF SURFBOARDS AND SUPS

If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment. If you have any questions, please contact our Customer Service.

Premounted ski sets

Please note that premounted ski sets are excluded from returns, as they are assembled to your individual specifications and count as personalised goods.