Holiday Specials
Shipping & Returns: Your Stress-Free Guide
Make this Christmas hassle-free! We provide all the necessary information to ensure your gifts arrive on time. With clear order deadlines and optional express delivery on select orders, holiday shopping has never been easier!
Our Commitment
We clearly indicate which products will arrive before Christmas, so you can and shop comfortably from home. All details about shipping, delivery times, and returns are available right on each product page.
Note: while we strive to insure timely deliveries, delays with external carriers may occasionally happen. We appreciate your understanding in these situations.
Note: Our customer service has special working hours during the holidays. Check the table below for special opening hours (CET):
| Customer Service Availability | |
|---|---|
| 24.12. | 07:00 – 13:00 |
| 25.12. | 12.00 – 22:00 |
| 26.12. | 12.00 – 22:00 |
| 31.12. | 07:00 – 13:00 |
| 01.01. | CLOSED |
Place your orders by these deadlines for marked products to receive your order for Christmas:
| Standard Shipping | Express Shipping | |
|---|---|---|
| Finland | 16.12. – 23:59 | 18.12. – 23:59 |
| Sweden | 16.12. – 23:59 | 18.12. – 23:59 |
| Norway | 12.12. – 23:59 | 18.12. – 23:59 |
| Denmark | 18.12. – 23:59 | 19.12. – 23:59 |
Free Delivery, Returns & Extended Return Period
Enjoy free standard shipping and returns on all orders over € 100! You can learn more about our delivery and returns policies here.
In-store purchases can only be exchanged or credited, but not refunded.
Extended Return Period
If your presents aren’t quite what your loved ones wished for, you can easily return them. For the pre-Christmas season, we increased the return period until 31.01.2025 for all purchases between 05.11.2024 and 03.01.2025.
Exceptions: Orders placed with invoice payment (Klarna) have a 21-day return period. Pre-mounted ski sets are custom orders and cannot be returned.