Returns

Of course, you can also return your online purchases (free return from £ 75) by sending them back to us. The return label and commercial invoice required for the return are created and displayed after you registered the return in the portal.

This is how it works:

1. Register the items you want to return on our website and pack them in their original packaging. Place them in a suitable box or sturdy envelope, ensuring all price labels are included.


2. Select one of the following options:
   
   
   
   • Drop-off: Bring your parcel to the nearest FedEx drop-off location.
   
   
   • Pick-up: Arrange for a FedEx courier to collect your package at a date and time of your choice.
   
   
3. Stick the return label to the package and attach 3 copies of the commercial invoice in a clear pouch on the outside of the package.

Orders below £ 75 do not qualify for free returns. We offer a convenient return service through FedEx for a fee of £ 12. This service is highly recommended, as attempts to return items on your own may result in complications or delays at customs.
 

1. Register the items you want to return on our website and pack them in their original packaging. Place them in a suitable box or sturdy envelope, ensuring all price labels are included


2. Select one of the following options:
   
   
   • Drop-off: Bring your parcel to the nearest FedEx drop-off location.
   
   
   • Pick-up: Arrange for a FedEx courier to collect your package at a date and time of your choice.
   
   
3. Pay the return service fee of £12 following the instructions provided in a separate email you will receive shortly after completing the registration. Please complete this step to ensure there are no delays in processing your return.


4. Stick the return label to the package and attach 3 copies of the commercial invoice in a clear pouch on the outside of the package.

Note:

• If you received your order in several packages, you can return them together. 
• Please note down the number below the barcode on the return label. With this number you can track the status of your return shipping online to make sure it successfully arrives back with us.
• Please keep the receipt that you receive when you post the parcel. We will need it to trace your return if the parcel gets lost.
• We don’t assume liability until the package reaches our warehouse. We will send you an email as soon as we have received your return.

You can return or exchange products in all Blue Tomato shops within the return period, regardless of whether you have bought them online or in-shop*

Our shop staff will be happy to help you find the perfect (replacement) product.

You’re not sure, where you can find the next Blue Tomato shop? Have a look at ourBlue Tomato Shops list.

*Please note:

• For returns in the shop, we can issue you a credit note or transfer the amount back to the payment method you originally used.
• Please note that a refund for returned products purchased in the shop is only possible if the product was purchased in the same country and in the same currency.
• Please note that cash refunds in our shops are not possible.
• For a quick and easy return, it helps if you have a customer account with us, as all your purchases are stored here. Otherwise, please bring the original invoice with you.
• Online orders sent to Switzerland can only be returned to Swiss shops.

If you change your mind, you can cancel your order within the cancellation period, which starts once you receive your products. You don’t have to give a reason or follow a binding form. You can either cancel verbally or in writing (e.g. per email) or you can use our cancellation form.

COMPLAINTS AND MANUFACTURER'S WARRANTY

If you want to return a product because of any defects, please contact our Customer Service.

RETURNS OF GIFT VOUCHERS

Gift vouchers (i.e. value vouchers) cannot be returned or exchanged. The value of the return will be credited to your customer account.

RETURNS WITH PROMOTIONAL DISCOUNTS/CODES & VOUCHERS

Vouchers and codes issued during a promotion are still valid if part of or an entire order is returned, as long as the conditions of the promotion are still current.

Please note: if you return a product that you bought within a sales campaign, the promotion expires and with it your claim to the free item or reduced price. 

RETURNS OF SURFBOARDS AND SUPS

If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment. If you have any questions, please contact our Customer Service.

Premounted ski sets

Please note that premounted ski sets are excluded from returns, as they are assembled to your individual specifications and count as personalised goods.