Returns

Możesz zwrócić lub wymienić produkty we wszystkich sklepach Blue Tomato w okresie zwrotu, niezależnie od tego, czy kupiłeś je online, czy w sklepie stacjonarnym*

Nasi pracownicy chętnie pomogą Ci znaleźć idealny produkt (zamiennik).

Nie jesteś pewien, gdzie znajduje się najbliższy sklep Blue Tomato? Sprawdź naszą listę sklepów Blue Tomato.

*Prosimy o uwagę:

• W przypadku zwrotów w sklepie możemy wystawić Ci notę kredytową lub zwrócić kwotę na pierwotną metodę płatności.
• Zwrot środków za produkty kupione w sklepie jest możliwy tylko wtedy, gdy zakup został dokonany w tym samym kraju i w tej samej walucie.
• Nie ma możliwości zwrotu gotówki w naszych sklepach.
• Aby zwrot przebiegł szybko i sprawnie, warto mieć konto klienta, w którym przechowywane są wszystkie Twoje zakupy. W przeciwnym razie prosimy o przyniesienie oryginalnej faktury.
• Zamówienia online wysłane do Szwajcarii można zwracać wyłącznie w szwajcarskich sklepach.

Of course, you can also send back your products purchased online very comfortably.

This is how it works:

1. Print and fill the return form. You can find the return form here: Return form


2. Pack the items that you want to return to the box


3. Frank the parcel sufficiently and send it to the following address:

Blue Tomato Distribution Center
Köglerweg 50 - Halle 1
8042 Graz
Austria

You are free to choose which parcel service you want to use for the return shipping. We recommend comparing prices.

4. Post the parcel

Note:

• If you received your order in several packages, you can return them together. Please note the order number and item information on the return form.
• Please note down the number below the barcode on the return label. With this number you can track the status of your return shipping online to make sure it successfully arrives back with us.
• Please keep the receipt that you receive when you post the parcel. We will need it to trace your return if the parcel gets lost.
• We don’t assume liability until the package reaches our warehouse. We will send you an email as soon as we have received your return.

Here you can find the return form for print:

If you change your mind, you can cancel your order within the cancellation period, which starts once you receive your products. You don’t have to give a reason or follow a binding form. You can either cancel verbally or in writing (e.g. per email) or you can use our cancellation form.

COMPLAINTS AND MANUFACTURER'S WARRANTY

If you want to return a product because of any defects, please contact our Customer Service.

RETURNS OF GIFT VOUCHERS

Gift vouchers (i.e. value vouchers) cannot be returned or exchanged. The value of the return will be credited to your customer account.

RETURNS WITH PROMOTIONAL DISCOUNTS/CODES & VOUCHERS

Vouchers and codes issued during a promotion are still valid if part of or an entire order is returned, as long as the conditions of the promotion are still current.

Please note: if you return a product that you bought within a sales campaign, the promotion expires and with it your claim to the free item or reduced price. 

RETURNS OF SURFBOARDS AND SUPS

If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment. If you have any questions, please contact our Customer Service.

Premounted ski sets

Please note that premounted ski sets are excluded from returns, as they are assembled to your individual specifications and count as personalised goods.