Shipping options and costs
All parcels are shipped duty paid & taxed from the EU, so you don’t have to pay customs charges/duties.
You can choose from the following shipping options:
FedEx Express World Flatrate
For orders sent to addresses outside of the EU and Europe, Express costs are calculated depending on the weight of your parcel. You will see the exact shipping costs for your order in the checkout process. Please note that exact costs for bulky items (e.g. large suitcases, surfboards, etc.) can't be calculated in advance, because package dimensions also influence costs for air freight. If you have any further questions, please contact our Customer Service.
| FedEx Express World Flatrate | |
|---|---|
| Up to 5 kg | € 36 |
| From 5 kg | € 48 |
| From 10 kg | € 60 |
| From 15 kg | € 72 |
| From 20 kg | € 96 |
| From 30 kg | € 132 |
| From 40 kg | € 180 |
| From 50 kg | € 216 |
| From 60 kg | € 240 |
| From 70 kg | € 360 |
Order Tracking
You can see the processing status of your order in your customer account or under order tracking.
Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:
Please contact our customer service if you have any other questions.
*TRANSIT TIME
The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.
Order Tracking
You can see the processing status of your order in your customer account or under order tracking.
Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:
- FedEx Tracking
Please select your location before entering your parcel number under "Tracking Number".
Please contact our customer service if you have any other questions.
*TRANSIT TIME
The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.