Toimitustapa & -hinta

COSTS

Free for all orders (excl. surfboards, SUPs & bulky items)

TRANSIT TIME*

2-4 business days

DELIVERY ATTEMPTS

FedEx + Post CH

• Delivery on working days from Monday to Friday.
• All orders to Switzerland are delivered by Post CH.
• In Switzerland, a general delivery drop-off authorization applies, meaning parcels are automatically left at the delivery address. Occasionally, parcels may go missing.
• In such cases, the customer is liable, as Post CH does not accept responsibility for loss, damage, or theft. To prevent this, the delivery drop-off authorization can be canceled – either in person at a Post CH branch or online in the Post CH app under the "My shipments" service by selecting "no drop-off."

NOTE:

• We understand that receiving your order promptly is important to you. To ensure the quickest delivery possible, we may ship items from your order separately. As a result, you might receive multiple deliveries, possibly through different carriers and methods, each with its own delivery time. Rest assured, we'll provide you with individual tracking information for each shipment, so you can monitor the progress of your items every step of the way.
• Please enter your phone number and email address in the checkout process, so we can notify you as soon as your parcel is on its way. It also helps us to quickly clarify any questions about your order and provide you with the best service possible.

RETURNS

You can find more information on returns here.

You can collect your order in one of our shops free of charge. Simply select “Collect in store” as delivery option in the last step of the checkout process and pick your shop location. We will send you an email as soon as your goods are ready for pick up. You can easily try on the goods and return them if necessary.

An overview of our shops can be found at Blue Tomato Shops.

Click & collect is NOT available for:

• payments via Klarna
• surfboards and SUP boards

COSTS

CHF 30,00

TRANSIT TIME*

1-2 business day

DELIVERY

• Delivery on working days from Monday to Friday.
• You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
• Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note that in such cases, the carrier is not responsible for any loss or damage of the packages. 
• Our shops ship some of our orders. In case your products were faster available in one of our shops than from our warehouse, the shop will send them with standard shipping. We apologise for this inconvenience.

You can find further information under Returns.

SURF- & SUP-BOARDS & BULKY ITEMS
We deliver surfboards, SUP boards and bulky items (e.g. surfboard bags, hardcase travel bags, etc.) via FedEx Freight.

COSTS
Delivery to your desired address: 80 CHF

TRANSIT TIME*
3-5 working days

DELIVERY

• Delivery takes place on working days from Monday to Friday.
• To ensure smooth delivery, please enter your telephone number next to the address in the order process. A time slot for the delivery will be arranged with you by the parcel service via telephone. If the first delivery attempt is not successful, a pick-up at the responsible parcel terminal or a second fee-based delivery date can be arranged.

EXCEPTION FOR THE RETURN
You will have to cover the costs of the return shipment.