FAQ about Returns

You can easily register your return through your customer account or via return registration. If your order qualifies for free returns, you can choose from available return options and will receive all necessary instructions and documents online and via email. If your order is not eligible for free returns, we will invite you to return the parcel at your own expense or bring it to the nearest Blue Tomato Shop after the online registration.

We always refund the amount to the original payment method. However, if your credit card has expired in the meantime and the amount has nevertheless been refunded, please contact your credit card company directly. Unfortunately, we will no longer be able to access the refunded money.

You can track the progress of your return in the tracking portal.

Yes, items purchased in the shop can also be returned directly to our distribution centre. Please note, however, that in this case we will not refund the return costs, but that in-store returns are free of charge. The returns address can be found at Returns.

The amount will be refunded within 48 hours of receiving your package at our distribution centre.

Please note: If shipment tracking states that your package has arrived in Aschheim, please add another 2-3 business days until it arrives in Graz in our distribution centre.

You probably ordered items that were part of a promotion. Please note that when returning promotional items the promotion is no longer valid and thus the amount of the refund will change.