Holiday Specials

Shipping & Returns: Your Stress-Free Guide

Make this Christmas hassle-free! We provide all the necessary information to ensure your gifts arrive on time. With clear order deadlines and optional express delivery on select orders, holiday shopping has never been easier!

Under the tree guarantee product detail page

Our Commitment

We clearly indicate which products will arrive before Christmas, so you can and shop comfortably from home. All details about shipping, delivery times, and returns are available right on each product page.

Note: while we strive to insure timely deliveries, delays with external carriers may occasionally happen. We appreciate your understanding in these situations.

Note: Our customer service has special working hours during the holidays. Check the table below for special opening hours (CET):

	Customer Service Availability
24.12.	07:00 – 13:00
25.12.	12.00 – 22:00
26.12.	12.00 – 22:00
31.12.	07:00 – 13:00
01.01.	CLOSED

Place your orders by these deadlines for marked products to receive your order for Christmas:

	Standard Shipping	Express Shipping
Non-EU	No standard delivery	17.12. – 23:59
Greece	15.12. – 23:59	18.12. – 23:59
Estonia	16.12. – 23:59	19.12. – 23:59
Latvia	16.12. – 23:59	19.12. – 23:59
Lithuania	16.12. – 23:59	19.12. – 23:59
Bulgaria	17.12. – 23:59	19.12. – 23:59
Croatia	17.12. – 23:59	19.12. – 23:59
Hungary	17.12. – 23:59	19.12. – 23:59
Romania	17.12. – 23:59	19.12. – 23:59
Slovakia	16.12. – 23:59	19.12. – 23:59
Cyprus & Malta	15.12. – 23:59	18.12. – 23:59

Free Delivery, Free Returns & Extended Return Period

In-store purchases can only be exchanged or credited, but not refunded.

Extended Return Period

If your presents aren’t quite what your loved ones wished for, you can easily return them. For the pre-Christmas season, we increased the return period until 31.01.2025 for all purchases between 05.11.2024 and 03.01.2025.

Exceptions: Pre-mounted ski sets are custom orders and cannot be returned.