Versandarten & -kosten
Wir haben die folgenden Versandoptionen für dich zur Auswahl:
COSTS
€ 4.90 - Free shipping on orders over € 75
TRANSIT TIME*
3-5 business days
DELIVERY
FedEx
- Delivery on working days from Monday to Friday.
- If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
- Alternatively, you could provide a signed confirmation authorising the carrier to leave your package in a safe location if you’re not available at the delivery address. Please note that in such cases, the carrier is not responsible for any loss or damage of the package(s).
NOTE:
- We understand that receiving your order promptly is important to you. To ensure the quickest delivery possible, we may ship items from your order separately. As a result, you might receive multiple deliveries, possibly through different carriers and methods, each with its own delivery time. Rest assured, we'll provide you with individual tracking information for each shipment, so you can monitor the progress of your items every step of the way.
- Please enter your phone number and email address in the checkout process, so we can notify you as soon as your parcel is on its way. It also helps us to quickly clarify any questions about your order and provide you with the best service possible.
RETURNS
You can find more information on returns here.
COSTS
€ 12.90
TRANSIT TIME*
1-3 business days
DELIVERY
- Delivery on working days from Monday to Friday.
- You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
- Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note, that in such cases, the courier is not liable for loss or damage of the parcel.
- Our shops ship some of our orders. In case your products were faster available in one of our shops than from our warehouse, the shop will send them with standard shipping. We apologise for this inconvenience.
RETURNS
You can find further information under Returns.
SURFBOARDS PIU' CORTE DI 6’1
Le spese di spedizione per tavole da surf più corte di 6'1" corrispondono ai costi di spedizione standard all'interno dell'UE.
Sfortunatamente, non è possibile avere la spedizione express.
SURF & SUP DI LUNGHEZZA A PARTIRE DA 6'1
Spediamo tavole da surf e SUP con lunghezza da 6'1 tramite DHL Freight.
Costi
€ 49
Tempo di transizione*
3-7 giorni lavorativi
Spedizione
- La consegna sarà effettuata durante le giornate lavorative, dal Lunedì al Venerdì.
- Per una consegna avvenuta con successo è necessario fornire il proprio indirizzo e il numero di telefono, perchè sarà da concordare una finestra temporale in cui sarà effettuabile la consegna. Se il primo tentativo di consegna non avesse esito positivo, sarà possibile organizzare il ritiro presso il centro ritiro del corriere o un secondo tentativo di consegna.
Eccezione resi
Se il tuo ordine è stato spedito con DHL Freight, dovrai sostenere i costi di reso.
Order Tracking
You can see the processing status of your order in your customer account or under order tracking.
Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:
Please contact our customer service if you have any other questions.
*TRANSIT TIME
The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.
COSTS
€ 12.90
TRANSIT TIME*
1-3 business days
DELIVERY
- Delivery on working days from Monday to Friday.
- You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
- Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.
RETURNS
You can find further information under Returns.
Our shops ship some of our orders. In case your products were faster available in one of our shops than from our warehouse, the shop will send them with standard shipping. We apologise for this inconvenience.