Zwrot

 

Of course, you can also return your online purchases by sending them back to us. The return label and commercial invoice required for the return are created and displayed after you registered the return in the portal.

This is how it works:

 

1. Register the items you want to return and select the date and time for the FedEx courier to pick up your return package.


2. Pack the items in their original packaging. Then place them in a shipping box or a sturdy shipping bag. Please ensure that all price tags are included.


3. Print the return label once and the commercial invoice three times. Stick the return label on the shipping box and place the 3 commercial invoices in a clear pouch outside of the package.


4. A FedEx courier will contact you on the selected date to pick up your return package.

 

 

1. Make sure that the barcode is included with the item you can find it either on the packaging of the item or directly on the tag.
   Without the barcode, the item cannot be assigned to your order


2. Pack the items that you want to return to the box


3. Frank the parcel sufficiently and send it to the nearest of these selected Swiss shops:



Blue Tomato Shop Winterthur, Marktgasse 38, CH-8400 Winterthur 

Blue Tomato Shop Fribourg, Rue de Romont 1, CH-1700 Fribourg  

Blue Tomato Shop Lausanne, Rue St. Laurent 37, CH-1003 Lausanne 

Blue Tomato Shop Geneve, Rue Claudine-Levet 7, CH-1201 Geneve;ve 

Blue Tomato Shop Basel, Falknerstrasse 7, CH-4001 Basel 




You are free to choose which parcel service you want to use for the return shipping. We recommend comparing prices.

4. Post the parcel

 

Note:

• If you received your order in several packages, you can return them together. 
• Please note down the number below the barcode on the return label. With this number you can track the status of your return shipping online to make sure it successfully arrives back with us.
• Please keep the receipt that you receive when you post the parcel. We will need it to trace your return if the parcel gets lost.
• We don’t assume liability until the package reaches our warehouse. We will send you an email as soon as we have received your return.

 

Możesz zwrócić lub wymienić produkty we wszystkich sklepach Blue Tomato w okresie zwrotu, niezależnie od tego, czy zostały one kupione online, czy w sklepie*

Nasz personel sklepu z przyjemnością pomoże Ci znaleźć idealny produkt (zamiennik).

Nie jesteś pewien, gdzie znajduje się najbliższy sklep Blue Tomato? Sprawdź naszą listę sklepów Blue Tomato.

*Prosimy pamiętać:

• W przypadku zwrotów w sklepie możemy wystawić notę kredytową lub przelać kwotę na metodę płatności, której pierwotnie użyłeś.
• Pamiętaj, że zwrot pieniędzy za zwrócone produkty zakupione w sklepie jest możliwy tylko wtedy, gdy produkt został zakupiony w tym samym kraju i w tej samej walucie.
• Pamiętaj, że w naszych sklepach nie jest możliwy zwrot gotówki.
• Aby zwrot przebiegł szybko i sprawnie, pomocne jest posiadanie konta klienta, ponieważ wszystkie Twoje zakupy są tam zapisane. W przeciwnym razie przynieś ze sobą oryginalną fakturę.
• Zamówienia online wysyłane do Szwajcarii mogą być zwracane tylko w szwajcarskich sklepach.

You have ordered with Klarna and would like to return something?

Proceed as follows:

1. Return to one of our shops or pack the part of your order that you want to return and follow all further instructions as described under "Return".
2. Now you also need to inform Klarna so that your open payment is adjusted. To do this, open the Klarna app, select the relevant order and click on "Register return".
3. Your return is now registered. Klarna will pause your invoice while you send the product back to us. As soon as we receive it, we will update your Klarna invoice.

If you change your mind, you can cancel your order within the cancellation period, which starts once you receive your products. You don’t have to give a reason or follow a binding form. You can either cancel verbally or or in writing (e.g. per email) or you can follow the instructions here to either return to shop or return shipping.

COMPLAINTS AND MANUFACTURER'S WARRANTY

If you want to return a product because of any defects, please contact our Customer Service.

RETURNS OF GIFT VOUCHERS

Gift vouchers (i.e. value vouchers) cannot be returned or exchanged. The value of the return will be credited to your customer account.

RETURNS WITH PROMOTIONAL DISCOUNTS/CODES & VOUCHERS

Vouchers and codes issued during a promotion are still valid if part of or an entire order is returned, as long as the conditions of the promotion are still current.

Please note: if you return a product that you bought within a sales campaign, the promotion expires and with it your claim to the free item or reduced price. 

RETURNS OF SURFBOARDS AND SUPS

If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment. If you have any questions, please contact our Customer Service.

Premounted ski sets

Please note that premounted ski sets are excluded from returns, as they are assembled to your individual specifications and count as personalised goods.