Package service & tracking system
To guarantee a smooth delivery, we suggest the following:
- It’s a good idea to use a delivery address where someone will be present to accept the delivery. For example, you could give us the address of your workplace or a neighbors’ home. If you’d like to change your delivery address in hindsight, please contact our customer service. If you’d like to change the address, but the package is already on its way, contact the delivery service by telephone (you can find contact details further down). You’ll need the package number, which would have been sent to you with the shipping confirmation.
- You should make sure the delivery service has your telephone number, so that they can contact you if there’s a problem with the delivery, or they cannot find your address.
- Make use of packet-tracking. By doing so you’ll have a clear idea when your packet will be delivered, and you’ll be informed about any problems along the way (e.g. if no one was home or the address was not found). Then you can directly contact the delivery service.
Please make sure that your name is clearly visible on your house door to help the packaging service find your address!
If no one is present at the point of delivery, the packaging service will undertake 1-2 more attempts.
Packet Tracking
You can follow the path of your packet at any time with packet tracking. You’ll be sent the package number and link you need for this by email on the day it is first sent. However, you can also find it under Order tracking.
The package number or tracking code also give you the possibility to directly contact the delivery service in terms of your specific order.
Here you can find each delivery service’s service hotline:
If you have further questions, please contact our Customer Support.